Mystery Shopper Services
We measure real customer experience to improve results.
Our approach
At Navigo ad Futura, we use Mystery Shopper as a strategic tool to evaluate the real customer experience in service, retail, and specialized sectors. Our goal is to offer an impartial and practical view of how customers perceive the organization and identify areas for improvement that directly impact satisfaction, loyalty, and results.
Custom program design
We define the evaluation objectives with the client: quality of care, compliance with protocols, speed of service, commercial advice, and the team’s level of professionalism.
Discreet visits and audits
We act like real customers, evaluating the experience naturally and without interfering with the company’s day-to-day operations.
Objective analysis and recommendations
We deliver clear reports with strengths, areas for improvement, and concrete actions to elevate the customer experience to the next level.
Sector benchmarking
We compare results with market standards and competitors, providing a clear indication of where the company stands and how it can excel.
Monitoring and continuous improvement
We offer the possibility of conducting periodic evaluations to measure the evolution of the service and ensure the implementation of improvements.
What sets us apart
Strategic
approach
We don’t just point out flaws; we propose concrete improvements that have a direct impact on sales and loyalty.
Multi-sector
application
From retail and hospitality to specialized services and B2B companies.
Rigor
and confidentiality
We work with discretion and professionalism to achieve reliable results.
Real
customer view
We clearly convey what the customer feels and perceives when interacting with the company.
CONTACT US
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If you’re considering an important decision and want an expert opinion, this is your next step.